FAQ

Microsoft Dynamics 365 is a suite of customer relationship management (CRM), enterprise resource planning (ERP), and business productivity software applications.

The Dynamics 365 suite is a cloud-based, all-in-one business solution that unifies processes, relationships, financial and customer data, analytics, and much more into a single place – while also interacting with other applications – helping organisations to make better, faster, and more intelligent decisions.

Microsoft Dynamics 365 is a suite of enterprise applications capable of supporting and facilitating the day-to-day operations of a business across critical functions such as sales, customer service, marketing, finance, HR, field services, and more. It brings the best of Microsoft’s CRM, ERP, and productivity solutions together into one single platform.

Yes. Microsoft Dynamics 365 is a cloud-based suite of applications, hosted by Microsoft. The software is stored on Microsoft’s cloud servers, so all your business needs to run the applications is an internet connection and a web browser.

Microsoft Dynamics 365 is designed for businesses. Because of its sophistication and highly customisable nature, it is ideal for large enterprises with complex business processes. However, Microsoft offers a suitable version of the product for small businesses as well, known as Business Central.

Within a business, Microsoft Dynamics 365 provides an innovative suite of applications which can be used across all key departments, including sales, customer service, marketing, finance, HR, field services, and more, supporting business-critical processes, empowering staff to be more productive and efficient.

The software is modular, meaning the applications can be seamlessly deployed from the cloud to individual employee based on their own responsibilities and needs.

Dynamics 365 uses a cloud-based ‘single version of truth’ data model, so it supports the entire business as one unified solution. Businesses can use the applications which fall within the Microsoft Dynamics 365 suite individually, or bundle them together however they see fit, removing the need to switch between different systems and third-party platforms.

Microsoft Dynamics 365 provides both CRM and ERP applications within its suite, quickly configurable and fully customisable, easily integrated with other solutions.

Yes. Microsoft regularly releases updates to the platform which can occur without notice or warning, and these can have an impact of the configuration and customisation of your applications, raising the possibility of bugs or systems issues going live into production.

Therefore, it is necessary to have quality assurance at the forefront of your Microsoft Dynamics 365 implementation and take a proactive approach, rather than a reactive one, to minimise the potential risks for your business.

Yes. It is crucial to ensure you can maintain confidence that the Microsoft Dynamics 365 applications which support business-critical processes do not experience any issues or allow any bugs to go into production when updates are released. However, it is advised to establish easily repeatable or fully automated testing processes in areas which need to be tested most often or that are low-impact.

Microsoft Dynamics 365 is a suite of applications capable of not only supporting your entire business, but also introducing significant improvements in productivity, efficiency, and user experience. However, it is also a complex solution with frequent updates requiring continuous verification of thousands of business-critical processes. If a Microsoft Dynamics 365 application running within a business-critical process fails, the results could be catastrophic. It is imperative that quality assurance and testing are prioritised to minimise the potential risks.