Automated Solutions and DevOps for Dynamics for a Multinational Facilities Service Provider
Customer
A Multinational Facilities Service Provider
Products and Services
Workplace solutions, Business Lounges, and Co-working Spaces
Industry
Facilities Services
Type
Public Company
Country
England
Background
The client, one of the world’s largest Facilities Management organisation decided to implement Dynamics 365 (D365) as an integral part of their business. Testhouse was onboarded as a strategic quality partner to provide QA services to the D365 implementation. Successively, Testhouse was involved in supporting other technology work streams outside of D365.
The implementation involved multiple geographies, languages, technologies and integration points. While D365 is a COTS suite, the nature of the client’s business required significant & on-going customisation and country specific configuration.
Challenges
- Poor user satisfaction & high number of critical defects in production
- High technical debt, no test automation & no test strategy
- Unable to adopt on-going updates and implement changes & improvements quickly
- Multiple geographies, languages and time zones
- Limited test expertise & test efficiency
- Lack of D365 knowledge and experience
Solutions
- Programme wide quality assurance
health assessment - Implemented a collaborative and traceable approach to quality
- Strategic test planning, design and execution
- Created, piloted and implemented test automation solution using Testhouse Automation Framework for D365
- UI & API based Test Automation solutions
- Developed an integrated build & deployment automation pipeline