NFU Mutual Case Study

NFU Mutual Case Study

NFU Mutual

A leading mutual insurance company underwriting more than £1.5 billion in annual premium in life and general insurance lines for rural communities within the UK. Client’s largest ever multi-year Digital Transformation program implementing Microsoft Dynamics 365 CRM.  


  • Data related bugs not addressed; test strategy found to be deficient
  • Testing often takes longer than originally estimated
  • Defects found late and often by business users in production
  • Significant regression impact from Microsoft releases; key functionality found to be broken after routine Microsoft releases


  • Carried out a Discovery Phase with recommendations
  • Defined the overall CRM Program Test Strategy
  • Fine-tuned UI automation test strategy to be more effective
  • Management and co-ordination of D365 Test Team
  • Test execution and management reporting of Test Progress 

Impact & Outcomes

  • Discovery Phase review of Client’s testing practices resulted in documented recommendations and the definition of a “Road Map” of change and actions.
  • Testhouse documented and achieved sign-off of the overall Dynamics CRM Program Test Strategy by key members of the Business, IT and PMO community.
  • Implemented Risk-based Testing best practice and broad Process Improvements across the D365 program
  • Improved Testing efficiency and utilisation of test resources through more focussed and business-aligned regression testing including better use of ALM tools.
NFU Mutual Case Study

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