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UAE Retailer Streamlines Loyalty System Testing

UAE Retailer Streamlines Loyalty System Testing

system testing, testing

Our client, a UAE-based retailer faced challenges such as inefficient bug reporting, low levels of test automation and limited cross-platform testing. Our solution for them involved streamlining regression test packs, implementing advanced reporting dashboards, and establishing standardized defect management practices. These efforts led to a significant reduction in bug fixing cycle time, defect leakage and improved transparency in reporting, enhancing the overall efficiency and effectiveness of our client’s loyalty management system.

UAE Retailer Streamlines Loyalty System Testing

Problem Statement

  • Inefficient Bug Reporting Practices: Inefficient bug reporting practices were leading to delays in bug fixing and impacting release timelines.
  • Low Levels of Test Automation: The low levels of test automation were causing extended test cycles and slowing down the testing process.
  • Limited Cross-Platform Testing: The limited availability of devices hindered cross-platform testing, affecting the coverage of the testing process.
  • Shorter Sprints and Inadequate Testing: Shorter sprint durations were contributing to inadequate testing, resulting in escaped bugs making their way into production.


  • Streamlined Regression Test Packs and Automated Smoke Tests: Streamlined regression test packs and introduced automated smoke tests using the Frameium framework to improve efficiency and coverage.
  • Advanced Reporting Dashboards and Integration with CI/CD Pipelines: Implemented advanced reporting dashboards and accelerated feedback loops by seamlessly integrating testing processes with Continuous Integration/Continuous Deployment (CI/CD) pipelines and DevOps practices.
  • Standardized Defect Management Practices and Defect Triage Meetings: Established standardized defect management practices and initiated defect triage meetings to expedite issue resolution and improve communication.


  • 60% Reduction in Bug Fixing Cycle Time: Bug fixing cycle time was reduced by a significant 60%, enhancing the efficiency of bug resolution.
  • 30% Reduction in Defect Leakage: A 30% reduction in defect leakage was achieved, resulting in higher product quality and fewer issues reaching production.
  • Improved Transparency in Reporting: Reporting processes were improved, leading to enhanced transparency in reporting, which in turn aided decision-making and issue tracking.