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Testing Of Virtual Assistant Systems For A Major Insurance Firm

Testing Of Virtual Assistant Systems For A Major Insurance Firm

testing, testing service

We are collaborating with a prominent Insurance Company in the Middle East, renowned for its extensive portfolio of insurance services, to enhance their testing strategies and frameworks.

Testing Of Virtual Assistant Systems For A Major Insurance Firm

Business Problem

  • The client was introducing a support chatbot to improve customer acquisition and retention.
  • The testing process was entirely manual, leading to extended testing periods.
  • There were significant costs involved in developing chat functionalities that lacked cognitive learning capabilities

Solutions

  • Testhouse deployed an automated testing solution for over 200 chatbot scenarios.
  • Utilized an internally developed AI tool for generating both contextual and non-contextual dialogues.
  • Assessed the chatbot for accuracy, speed, and reliability.
  • Created a weighted scoring system for quantifiable chatbot testing scores.
  • Connected the automated testing system to a Power BI dashboard for real-time result updates.

Benefits

  • Achieved 90% automation coverage, significantly reducing regression testing costs.
  • Accelerated release to market by 40%, thanks to shorter regression cycles.
  • Reduced execution efforts by 35% per cycle through automation.
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