Our client is a leading Islamic Bank in the UAE, which started its commercial operations in 1998. With a mission to provide Islamic Financial Solutions for the global community, all its contracts, operations and transactions are carried out in accordance with Islamic Shari’a principles. The many awards won in recent years include ‘The best Islamic Bank’ in the Middle East; ‘Most improved bank’ in service excellence, Best ‘customer Service team’ award, amongst others.
Over the years, our client has conducted extensive research to identify improvement opportunities, and has also grown considerably, both in terms of business performance and industry recognition. A leader in providing innovative solutions to its customers, our client is constantly offering new and improved solutions, that leverage the power of technology. To align the processes and methodologies with current best industry practices, our client wanted to implement a testing framework that suits their environment, and to create a Testing Centre of Excellence, within the bank.