Our client’s services offered a complete subscription management service that enabled businesses to connect to their clients at every touch point along the customer journey. These services allowed their clients to sell subscription-based content and services without having to create the infrastructure necessary to manage contacts and customers within their organization. Through a series of APIs, in-house teams or external partners would be able to deliver unique online journey or integrated sales data instantly using our client’s services.
As the users of our client’s services increased, the application powering its services were not performing as expected. They acknowledged there was a scope to improve the efficiency of their services further across development and testing functions. Some challenges identified were-
- Insufficient bandwidth within the organization for manual testing had resulted in many parts of applications going untested prior to release.
- Many key manual tests were executed regularly and could be automated certain applications would perform poorly on increased load.